COVID-19 Response: Updated policies to help our customers and partners

With the public health emergency resulting from novel coronavirus (COVID-19), MainConcept understands that this is a difficult moment in history for us all. We sincerely hope that you and your loved ones are safe and doing well.

We are committed to identifying ways that we can help our valued customers with productions and broadcasts during this time of uncertainty.

Through May 31, 2020, all mission-critical organizations such as government, education, healthcare, law enforcement, and security may be eligible for a free license of the following:

• MainConcept 2GO, our plug-n-play microservice modules or
• MainConcept Live Encoder or
• TotalCode Studio Base Pack
• Plus up to 4-hours of MainConcept Professional Services to get your mission-critical application up and running as quickly as possible

With the need for social distancing, these products offer solutions for high-quality, multi-screen delivery of live broadcasted video. Our hope is this technology can aid organizations in conducting mission-critical content sharing and communications.

Additionally, through June 30, 2020, we are extending our integration support and evaluation periods to 90 days. This extension should provide you with more time to adapt to your own set of unique circumstances. If you are currently within the existing integration support or evaluation period, this extension will apply automatically.

Our customer support staff remain fully operational and supportive of all requests. They are working remotely but are responding to support requests with the same quality and speed as before.

For over 25 years, MainConcept has helped our customers solve problems both big and small. We understand that the current situation is unprecedented, so we want to make it clear that we are here for you and ready to keep working together.

How to activate your free license
For eligible organizations, please first download the demo version by clicking below and then contact marketing@mainconcept.com to get your free activation link.

MainConcept Live Encoder AVC/H.264
TotalCode Studio Base Pack
MainConcept 2GO

Learn more about MainConcept Professional Services

Sincerely,
The MainConcept team

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Offer details: Includes one installation per qualified account of either TotalCode Studio Base Pack version 5.0 or MainConcept Live Encoder AVC/H.264 version 2.8.2, or up to three licenses of MainConcept 2GO, requested on or before May 31, 2020. Offer for qualified mission-critical organizations only, at the sole discretion of MainConcept. Upon submission, MainConcept will respond within 48 hours, Monday through Friday, with a verification code or follow-up questions. TotalCode Studio Base Pack offer does not include add-on products (Audio Pack, Broadcast Pack). MainConcept Live Encoder only includes AVC/H.264 (1080p) version. MainConcept 2GO offer is only for the on-premise version available via mainconcept.com, and includes server support through September 30, 2020. Email support included for 90 days, product is offered as-is and does not include future updates or upgrades.